FAQ

How can I contact you?

You may email us at sales@purvitz.co.uk or alternatively you can call us on 01977 709001.

9am – 5pm, Monday – Friday.

How do I purchase from your online store?

You can find products by category or by searching if you know what you are looking for. Add the items you wish to purchase to your basket, and then proceed to the checkout. Our checkout is 100% secure and none of your card details are stored on our website.

Who can and can’t take your products?

The majority of our products are not recommended for persons under the age of 18. The following statements apply to the majority of our products – please refer to the individual bottles for more information. Food supplements must not be used as a substitute for a varied and balanced diet and a healthy lifestyle. Not recommended for use by pregnant or lactating women. If you are taking any medications, please consult a doctor before use. Discontinue use and consult a doctor if adverse reactions occur. Not intended for use by persons under the age of 18. Keep out of reach of children. Store in a cool, dry place our products are not intended to diagnose, treat, cure or prevent any illness or disease. for diagnosis or treatment consult your physician.

When will I start to see results?

Depending on the product, results for most supplements and weight-loss products vary from person to person and from product to product. 

Will your products affect my medication?

Before taking any kind of diet product or supplement, please check with your doctor, GP or nurse beforehand.

What payment methods do you accept?

We accept all major credit and debit cards and PayPal. You may also order by telephone by calling 01977 709001.

What currencies do you support?

Our website can be viewed in a wide variety of currencies, including Euros, US Dollars and Australian Dollars. You can choose your preferred currency from our drop-down option at the top of the page. Orders will be charged in GBP at the checkout.

Do I need to register to buy products?

You’ll be pleased to know that we don’t ask to you register in order to make purchases on our website. However, you may register if you prefer as it makes it easier for returning customers, this enables the delivery & invoice address(es) to be saved for future reference, as repeating long addresses can take time.

Help! I’ve forgotten my password.

Go to the bottom of the page and click the ‘Forgot your password’ link and follow the instructions

I want to cancel my order.

If you wish to cancel your order after it has been placed, please email or phone us requesting it to be cancelled. If your order has already been dispatched, you will not be able to cancel your order, however, you may return the unopened item(s) for a refund.

Returns & Refunds

In the event that you order then change your mind, any unopened items can be returned within 30 days of purchase for a full refund without questions asked. We cannot accept returns for items that have been open.

Our returns address is:

Purvitz
Unit 4
Tanshelf Industrial estate

Pontefract
WF8 4PJ

Customers are to pay for the return of any item they wish to return.

My parcel hasn’t arrived yet.

Please contact us in the unlikely event of a parcel not being delivered.  If you paid for a trackable delivery service, please contact us for the tracking number.

Legal Notice 
All pages and their content are provided as information only. The information on this site is not a substitute for your doctor’s attention. You should consult your doctor before beginning any exercise or dietary program

Privacy Policy 
Due to the personal nature of slimming & beauty products, we prioritise discretion and privacy. We will require a delivery address/billing address, payment information and email address (to receive email confirmations) in order to process orders.

We use the information you provide to reply to questions & queries and also to communicate with you when necessary. Under no circumstances will any of your personal information be shared with any third-party organisations except for delivery purposes.

Free Diet Plan